F.A.Q
Everything you need to know about riding with us and much more ! 🙂
Logistics & Weather
When to go ?
You can travel all year round in Colombia, there is always have a pleasant weather due to the 10 diferents ecosystems present in the country.
The temperature is relatively stable by region, the rainfall varies with the seasons. Being just above the equator does not mean that the weather is constantly hot, as Colombia goes from snow to desert.
Rain is not really an obstacle for long trips because the showers usually do not last and you can escape the local microclimate in a day’s drive.
We are based in Medellin the city of eternal spring, and have the chance to enjoy the beautiful weather all year round in the pleasant Valle de Aburra. The driest months of the Andean region are from December to March and from June to August, months of May and October are the wettest.
We do not offer a refund due to weather conditions unless it’s a very special event who bring dangerous situation.
What do I need to rent a motorcycle?
– You’re passport
– A valid Driving Licence for Motorcycles (minimum 125 cc)
– A deposit
– A credit card
Are trips available for two people on the same Motorbike ?
The Royal Enfield quickly gives pleasant surprises of comfort for the pilots as the passengers (eras). Low, coupleuse and well damped, it secures the crew. On a rhythm of a ride, she escorts marvelously and satisfies 95% of its users (trices) on roads as on tracks. During our “& nbsp; Raid Aventure & nbsp;” formulas, we always keep 2 places in the assistance vehicles to welcome passengers who wish to alternate between the motorcycle and the pick-up. For groups where there are more passengers, we always add an extra assistance vehicle.
What is the difficulty level ?
I do not pilot, can I follow the group in 4X4?
Who maintains the vehicles in a perfect state ?
Who accompany the group ?
Can you drop the motorbike at my Hotel?
We can leave the bike at the place of your choice in the city of Medellin after all the needed papers are OK and for some fees.
Can I store some of my belongings at your agency during my trip?
Yes. We have a storage space available in our agency. Feel free to deposit as many things as you want to our place.
Vehicles and Equipment
What kind of clothes do I need to wear ?
How to transport my helmet on the plane ?
What are the types of outlets / plugs in Colombia ?
How many kilometers can I do ?
unlimited : enjoy the country’s roads !
Accommodations and Meals
Where will I sleep ?
What will I eat ?
Money and Formalities
When do I register and how ?
Can I do my booking in advance?
We recommend that you do this to guarantee the reservation of the bike and the equipment. For this, we need the aforementioned documents and a deposit equal to 30% of the value of your reservation.
Why are you charging in US$ dollars?
Why do I need to post a deposit ?
I travel alone, do I have to pay supplement for the Adventure Raid ?
What budget $ do I need on site ?
Can I use my credit card on site ?
What are the refunding conditions on the Adventure Raid ?
- If canceled more than 60 (sixty) days before the start date of the trip, the full deposit will be refunded after booking fees of 250 US $ (two hundred and fifty US dollars).
- If canceled more than 30 (thirty) days before the start date of the trip, 50% down payment will be refunded after deduction of a handling fee of 250 US $ (two hundred and fifty US dollars).
- In case of cancellation made less than 30 (thirty) days before the date of the start of the trip, RIDING ELEMENTS will retain the full amount of the deposit as compensation for the costs incurred, and excludes the possibility of claiming additional damages, if necessary.
For more information, please read to our
au CGV.
What type of insurance should I subscribe ?
What kind of insurances are provided by our agency ?
What happens if I do a late return of the bike ?
We encourage you to be punctual even if we try to be as accommodating as possible. Let us know as soon as possible if you return the motorcycle outside the agreed duration or agreed opening hours. We offer out-of-hours returns for a small fee. If you fail to inform us of your situation, we will charge additional days at full rate, as well as late return fees.
What about Fuel and Cleaning ?
We rent clean bikes with a full tank and wait for them to be returned in the same condition. Gasoline is available everywhere in Colombia, a full fuel equivalent of about 25’000 COP, about 7 USD.
What about fines or traffic violations?
During the period of your rental, all infractions and fines will be directly related to your name and passport. We advise you to pay them before leaving the country if you do not want to have problems with Colombian customs and a fine with accrued interest.
What happens if I unfortunately damage the bike ?
Our highest priority is your safety, we are here to help you, so talk to us.
In case of a light accident, we suggest calling and we will evaluate the situation together. In case of a more serious problem, contact the service department or call us.
They will present themselves as quickly as possible with mechanical and / or medical assistance if necessary. Damage will be deducted from your security deposit.
What to do if my motorbike broke down ?
All our motorbikes are brand new and are the subject of frequent and thorough maintenance. If you break down, you can call us to get our assessment of the situation, but you basically have two solutions: either have it repaired by the local do-it-yourselfer (for a refund or not), or contact our helpdesk and wait for it towed or repaired.
Can I have a discount ?
Here are some of the arguments we are willing to take in consideration for a possible discount :
– you bring friends
– you produce excellent content (Photography, video, text …)
– you want to do volunteering work for us
– you want to map some of Colombia off the beaten track for us.
How does insurance work ?
We are the only rental company in Colombia to offer additional coverage on all our rentals in addition to mandatory SOAT insurance. This insurance gives you the following coverage:
You:
Health care costs up to 13 million COP (about 4600 USD) as well as compensation in case of disability or death.
Others:
Total coverage of damages and liabilities, material or personal, vis-à-vis third parties.
Motorbike :
Covered for total loss. This policy also includes roadside assistance throughout the territory (repair, towing, accommodation).
We recommend having a travel supplement for your personal insurance just in case.
What is included in my rental contract ?
– a motorcycle with a full tank and its respective accessories
– a helmet of your choice certified NTC 4533
– mandatory insurance
– motorbike bags if needed
– valuable tips and recommendations on your itinerary
The Riding Elements agency looks pretty cool, can I collaborate with you ?
If you want to join the team or expand the brand, do not hesitate to send us a message we will be happy to listen to you.
Health and security
Why limit your groups to 8 pilots ?
What vaccines to plan before leaving ?
How to book my international flights ?
will you pick me up at the airport ?
Is it dangerous to drive in Colombia?
s you may know, riding a motorcycle is inherently dangerous and driving in Colombia is no exception.
If you are talking about cartels, military roadblocks, dishonest cops, or rebel organizations, do not worry. While this is certainly not perfect, the country is the scene of one of the most impressive socio-economic turnarounds in recent history.
Colombians are some of the friendliest and most caring people in this part of the world and they are always happy to welcome you.
Some small areas are still controlled by potentially dangerous people or groups but we will warn you before letting you hit the road.
Driving in cities can be a hectic experience if you have never driven in a developing country, even if it is nothing compared to Southeast Asia.
Nevertheless, you must always drive as defensively as possible because the drivers are quite unpredictable. People here are accustomed to very liberal traffic rules and expect certain behaviors that we will explain and that will allow you to be as safe as possible on the road (overtaking, vehicle size, etc …)
Be assured that when you leave the big cities, the roads do not look like anything you’ve seen before, a real paradise for the ride. The only real danger, do not keep your eyes on the road as this country is full of beautiful scenery.
It's Colombia so can drive as I want !?
No. Colombia takes traffic law and regulation seriously and has a zero-tolerance policy with respect to driving while intoxicated. We strongly support the responsible conduct and recent initiatives of the Colombian authorities to enforce it. Of course, the country is still a little more relaxed than most Western countries. The main things to watch for are driving while intoxicated, speed and unauthorized parking. This can result in the impoundment of the motorcycle and the paperwork required to recover it.




Any Questions ? Contact Us here !
+57 312 669-5775
contact@riding-elements.com
Medellín, Colombia
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